FAQ about Delivery

As we ship perishable products our shipping is a little different. Please carefully read our FAQs and if you have questions about where we deliver and how we pack our orders please email our team- online@crumpetsbymerna.com.au.
 AREA

Delivery days and details

Sydney Metro

Deliveries Tues, Thurs & Saturday with our local refrigerated courier.

You will get a text on the morning of delivery and then once it is delivered.  Order cut off is 8am, 2 days prior to delivery day. 

 

Greater Sydney, Central Coast, Newcastle and Wollongong

 

We deliver via same day & overnight courier with ice, dispatch within 3 business days.

You will get a tracking number once your order leaves us, it will generally arrive same or next day. 

Melbourne and some parts of Victoria

 

Dispatch on Wednesday for delivery on Fridays for metro areas with our local refrigerated courier. Order cut off is the Sunday prior 11.59pm.

Some regional areas are limited delivery zones, we will email you to confirm. 

 

Interstate: QLD, WA, SA, TAS, NT, NSW & VIC (if not listed above)

Deliveries are sent express post in specialized packaging and ice. 

Dispatch is Tuesday/Wednesday, for delivery within 48 hours to express delivery zones. Order cut off is the Sunday prior 11.59pm. 

If your area is outside out normal delivery zone we will email you upon ordering. WA and NT are often outside our normal zoning. 

You can check your area here.

DELIVERY COSTS

FREE DELIVERY FOR ORDERS OVER $65

$18 FLAT RATE DELIVERY FEE FOR ORDERS UNDER $65

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HOW DO WE PACK OUR ORDERS?
Your Crumpets by Merna products are packed carefully in specially designed packaging and with ice when necessary. 

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HOW MUCH PRODUCT CAN YOU SHIP IN ONE ORDER?
We only ship orders under 10kg

HOW DOES CRUMPETS BY MERNA PACK ITS PRODUCTS?
The Crumpets by Merna products are packed carefully in specially designed packaging and with ice when necessary. Crumpets by Merna only deliver to locations within the Australia Post next day delivery zones.


WHERE DOES CRUMPETS BY MERNA DELIVER TO?

Crumpets by Merna only delivers to locations with Australia Post express zones. To check your postcode please go to Auspost Postcode Tracker, use 2229 as the postcode it is leaving from.

If you place an order and are outside the next day delivery zone we will email you through your options- we can send at your own risk; send to a nearby address that may be next day; or we can refund the order.