FAQ about Delivery

DELIVERY COSTS

FREE DELIVERY FOR ORDERS OVER $65

$18 FLAT RATE DELIVERY FEE FOR ORDERS UNDER $65

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HOW DO WE PACK OUR ORDERS?
Your Crumpets by Merna products are packed carefully in specially designed packaging and with ice when necessary. Crumpets by Merna only deliver to locations within the Australia Post next day delivery zones.

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EASTER DELIVERIES

Our order cut off for Easter deliveries is Sunday 28th March 11.59pm. If you live in a rural area we suggest ordering by Sunday 21st March.
If you would like your order in a particular week leading up to Easter please put it in your order notes and we will dispatch accordingly. We are not able to guarantee exact days of the week for deliveries, however we can ensure it is there within the week specified if you are within our cut offs. 
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SYDNEY 

TUESDAY - FRIDAY DISPATCH
Via our local courier, Go Logistics. There is ice to keep your delivery cool if necessary and they have authority to leave your order in a safe place if you are not home. 

MELBOURNE & some of VIC

TUESDAY & WEDNESDAY DISPATCH: Order cut off Sunday 11.59pm via local refrigerated courier

Via our local refrigerated Melbourne courier, Trinc. These are sent via refrigerated truck door to door and they do have authority to leave your order in a safe place. 

AUSTRALIA WIDE

TUESDAY & WEDNESDAY DISPATCH: Order Cut Off Sunday 11.59pm Via AusPost
We only deliver to express post delivery zones- you can check your postcode on this website, we are 2229- https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ . Please be aware that Auspost are not guaranteeing next day delivery at this time. We pack the orders carefully so they can withstand 48+ hours in transit.  We send everything Express Post and take a lot of care in packing them.

ORDERS OUTSIDE OUR NORMAL DELIVERY ZONE

If you place an order and are outside the 'next day' delivery zone we will email you through your options- we can send at your own risk; send to a nearby address that may be next day; or we can refund the order. 

 

 

DELIVERY TIMES

SYDNEY WIDE DELIVERIES
We deliver Tuesday to Friday via our local courier. Your order will be dispatched within 1 - 3 working days. Once you receive your shipment confirmation from us you can expect delivery the same or next day.

MELBOURNE and some VIC DELIVERIES
We send these via our local courier and do a weekly dispatch on Tuesday and/or Wednesday- order cut-off is Sunday prior 11.59pm. You will get a shipment confirmation from us and a separate email with a delivery timeframe- there is no tracking.

AUSTRALIA WIDE DELIVERIES
We send these via Auspost and do a weekly dispatch on Tuesday and/or Wednesday- order cut-off is Sunday prior 11.59pm. You will get a shipment confirmation and tracking from us on dispatch- please check your junk email if you have not received it.



HOW MUCH PRODUCT CAN YOU SHIP IN ONE ORDER?
We only ship orders under 10kg

HOW DOES CRUMPETS BY MERNA PACK ITS PRODUCTS?
The Crumpets by Merna products are packed carefully in specially designed packaging and with ice when necessary. Crumpets by Merna only deliver to locations within the Australia Post next day delivery zones.


WHERE DOES CRUMPETS BY MERNA DELIVER TO?

Crumpets by Merna only delivers to locations with Australia Post express zones. To check your postcode please go to Auspost Postcode Tracker, use 2229 as the postcode it is leaving from.

If you place an order and are outside the next day delivery zone we will email you through your options- we can send at your own risk; send to a nearby address that may be next day; or we can refund the order.