SHIPPING & DELIVERY
FROM US TO YOU
As we ship perishable products our shipping is a little different. Please carefully read our FAQs and if you have questions about where we deliver and how we pack our orders please email our team- online@crumpetsbymerna.com.au.
| Area | Delivery Days and Details |
|---|---|
| Sydney Metro Order cut-off: 2 days prior to delivery at 8am |
Deliveries: Monday – Saturday with our refrigerated courier Timeframe: Usually between 7am–7pm Note: Some Sydney areas only deliver on specific days—details shown at checkout |
| Greater Sydney Order cut-off: 2 days prior to delivery at 8am |
Deliveries:
|
| Melbourne & parts of VIC Order cut-off: Sunday prior at 11:59pm |
Deliveries: Wed – Thurs with refrigerated courier Note: Some regional VIC areas are limited delivery zones – we’ll confirm by email |
| QLD, WA, SA, TAS + regional QLD, VIC & NSW Order cut-off: Sunday prior at 11:59pm |
Shipping: Sent express with AusPost in specialised packaging & ice Dispatch: Tuesday for delivery within 1–2 days to express zones Note: If outside standard zones (e.g. WA, NT), we’ll contact you after ordering |
*Delivery days are subject to change.*
**We do not deliver on public holidays**
DELIVERY COSTS
Free delivery for orders over $85.
$20 Flat rate delivery fee for orders under $85.
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DELIVERY FAQ
WHAT IF NOBODY IS HOME TO RECEIVE MY ORDER?
You can request a particular time and day by sending us an email at online@crumpetsbymerna.com.au that we will pass on to our couriers OR give certain instructions on where to leave your order to your address.
CAN YOU ADD A CARD TO MY ORDER?
Yes we are happy to add a card if you are sending a gift. Please write it in your order notes before checkout or reply to your order confirmation email - please do this at the time of ordering to avoid the order leaving without the card. We do not giftwrap sorry.
DELIVERY INSTRUCTIONS
Please write any particular instructions in your order notes before checkout or reply to your order confirmation email - please do this at the time of ordering to avoid the order leaving without the notes.
CONTACTLESS DELIVERIES
With the current COVID situation many drivers will choose to do a contactless delivery. Please be aware that drivers may not knock or ring the doorbell, instead they will leave the order for you to come and collect. It is important our deliveries are made in the safest way possible for you and the driver.
CAN YOU PACK MY ORDER INTO MULTIPLE BOXES?
We can do this, there is cost of $5-10 per box, depending on the location. If you would like us to do this please request it in your order notes before checkout or reply to your order confirmation email.
CORPORATE OR BULK ORDERS?
If you are ordering 10 or more deliveries you can email our team, and we can organise this - online@crumpetsbymerna.com.au.
HOW DO WE PACK OUR ONLINE (RETAIL) ORDERS?
Your packages are carefully pick-packed by our amazing online team and if delivered locally within Sydney and Melbourne region they come refrigerated door to door. They need to be chilled upon delivery.
For interstate orders this will be done through Auspost Express and are packed in a Styrofoam box with ice packed to ensure your package arrives safe and cool.
WHERE DO WE DELIVER TO?
We deliver to Sydney Metro and Greater Sydney throughout the week which can be specified through our area and delivery day table. We deliver to Melbourne weekly between Wed and Thurs. With interstate orders via Australia Post check Auspost Postcode Tracker, using 2229 as the departing postcode. You can check your area here.
If we find on our system that your order is outside the normal delivery zone, we will email you through options; sending at your own risk, send to another address, change your order to nonperishables, or cancel and refund the order.
HOW DO I TRACK MY ORDER?
For Sydney metro or Greater Sydney, you will receive a text with a window of the delivery time for the arrival of your package.
For Melbourne we will confirm the delivery the day prior via email.
For all other areas (if within Auspost zone) you will get tracking via email on Tuesday afternoon.